Shipping Policy

At Elite Muscle Lab, we are committed to processing and shipping orders as efficiently as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Delivery times vary depending on your location and the shipping method selected during checkout.

Estimated delivery times:

  • United States: 3–7 business days
  • Canada: 5–10 business days
  • International Orders: 7–21 business days

These timeframes are estimates only and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after shipment.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination
  • Shipping method selected
  • Package weight and dimensions

Any applicable shipping charges will be displayed after your order is completed.

International Shipping

We proudly serve customers in many countries around the world.

Customers are responsible for ensuring that products ordered are permitted in their country or region. It is the customer’s responsibility to comply with all applicable local laws, regulations, customs requirements, and import restrictions.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, import fees, or brokerage charges imposed by your country’s customs authority.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Shipping Delays

Although we work hard to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes
  • Public holidays
  • Incorrect or incomplete shipping information

Elite Muscle Lab is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges before they can be reshipped.

If you notice an error in your shipping address, please contact us immediately before your order has been dispatched.

Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue whenever possible.

Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us process your request, please include:

  • Your order number
  • Clear photos of the damaged packaging
  • Clear photos of the product(s)

Our team will review the information and work toward an appropriate resolution.

Order Changes & Cancellations

Orders may only be modified or canceled before they enter processing.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Restricted Products

Some products may not be available for shipment to certain countries or regions due to local laws or shipping restrictions.

If we are unable to ship a product to your location, our customer support team will contact you to discuss available options.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.

Email: info@elitemusclelab.com

We are committed to providing timely assistance and keeping you informed throughout the shipping process.