Returns & Refund Policy

At Elite Muscle Lab, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

Returns

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, products must:

  • Be unused and in their original condition.
  • Remain in their original packaging with all seals, labels, and accessories intact.
  • Include proof of purchase or order confirmation.

Products returned without prior authorization may not be accepted.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

  • Opened or used supplements.
  • Opened peptides or similar products.
  • Products with broken safety seals.
  • Perishable products.
  • Gift cards.
  • Clearance or final sale items unless required by law.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong product
  • A missing item

Please contact our customer support team within 48 hours of receiving your order. Include your order number along with clear photos of the product and packaging so we can review the issue promptly.

Return Process

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization instructions.
  4. Ship the approved return using the instructions provided.

Customers are responsible for return shipping costs unless the return is due to our error or a verified defective product.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider or financial institution.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

If you require an exchange, please contact our support team with your order information and supporting photos.

Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, it can no longer be canceled but may qualify for a return if it meets the eligibility requirements outlined above.

Shipping Costs

Original shipping charges are generally non-refundable unless:

  • The incorrect product was shipped.
  • The product arrived damaged.
  • The return is required due to an error on our part.

Refused Deliveries

Orders refused upon delivery or returned due to an incorrect shipping address provided by the customer may be subject to return shipping and handling fees.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact our customer support team.

Email: info@elitemusclelab.com

We are committed to responding to customer inquiries as quickly as possible and providing a fair resolution whenever possible.